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The Channel’s Problem Child

This is the third in a series on the VoIP equipment channel designed to educate, bring transparency and inspire change for the good of all channel members. You can read part one here and part two here.

Wild Wild West.

Or is it the world wide web? Eight years ago they were one in the same.

At least for the VoIP equipment channel.

While our service brethren were busy disrupting Telecommunications industry using the Internet as a new transportation mechanism for voice, the equipment channel itself was going through the same exact disruption lead by a number of young guns who thought of distribution in an entirely new way.

At its core equipment distribution is similar to any other form of distribution; whether it be knowledge or media. And just like the Internet disrupted and transformed the way in which we both find and consume knowledge and media, the Internet proved to be a capable medium driving awareness and access to equipment for this new market.

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Hello, hello is anyone home?

That echo you hear is caused by the lack of posting.

I haven’t been writing for a long time (unless copy, plans and emails count).

Call it burnout (3,200 posts in four years). Call it lack of inspiration (lack of industry innovation). Call it what you want.

I took a lengthy break.

Now after a year of less than frequent posting I’m knocking the cob webs off this site.

There’s a lot going on in the space. Things are picking up in many areas.

And I’ve got things to say.

So stay tuned…more to come soon.

Cisco UMI: Coming to a business near you

Month’s ago most pundits torched UMI, Cisco’s high-end home telepresence offering.

They said it was too expensive. They said no-one would pay $24.95/month for video calling.

Oh and who were they supposed to call?

Yesterday, while flushing Flip down the toilet Cisco announced that UMI would be rolled into their business telepresence unit. I guess the pundits were  right.

Or were they?

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Hosted VoIP’s Worst Nightmare

The recent news of AT&T’s acquisition offer for T-Mobile USA got me thinking (and talking) about the small business voice space.

The small business space is very unique. It’s very unique because every single business is different and is looking for different things out of their voice service.

Two trends that have definitely emerged within space – regardless of the type of small business – is the need for flexibility and greater accessibility of voice service.

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The Under $100 Turf Wars

There’s a battle on the street folks.

Hide yo’ momma. Hide yo’ daddy. Hide yo’ kids.

The under $100 turf wars are on!

It use to be that the only VoIP phones you could find under $100 came from Grandstream or some unheard of Chinese manufacturer. After all this VoIP technology was simply too “advanced” for it to be “cheap.”

As the years rolled on, Grandstream dominated this market. That is until late 2007/early 2008 when other manufacturers started to sense that under $100 was where it was at.

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