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When it comes to consumer VoIP service you can’t have your cake and eat it too. If you want service at low price with more features than a traditional land line it will come with trade-offs.

That’s why Robert Mitchell’s account of his dealings with Vonage’s technical support was interesting to read.

It’s a textbook case on the trade-offs that come with the usage of VoIP. And a look into what VoIP providers deal with when consumers expectations exceed their budgets.

Garrett Smith

Garrett Smith is an author, consultant, and marketer with almost 20 years of experience selling and marketing VoIP solutions. Garrett has helped thousands of businesses select the right VoIP system over his career, in addition to helping hundreds of vendors, and dozens of service providers with their go to market strategies. This experience gives him a unique position in industry that allows him to cut through all the noise. Garrett has been named one of the most influential people in the VoIP, and has written over 3,000 articles about VoIP since 2004.

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